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IMPORTANT BACKORDER INFORMATION
Backorder items are not available for immediate shipment.
Please order an in-stock item if you do not wish to wait!
Please order an in-stock item if you do not wish to wait!
What does the term “back-order” mean?
This refers to our stock item order that cannot be filled immediately. It is not currently available in our UK location but the estimated delivery date is set.
You can place the order to be sent at a later date upon its arrival. Back-order items are shipped from our USA Warehouse in a batch every 2 weeks hence the delay.
Can I cancel, return or exchange a “back-order” item?
- Once the status says “Back-Order- In Progress” it cannot be canceled. To know the status of your order, please log in to your account and view Order History. Make sure to review full product detail including the FAQ if available. This is to make sure the item you are ordering is the right item for you!
- Back-ordered items are also non-returnable and non-exchangeable once you receive them unless the wrong item is received. This honestly never happens! We carefully review all orders and the last thing we do is mess up your order after a LONG WAIT☹
How long does it take for a back order item to ship?
It depends on the date your order was confirmed. Backorder shipments arrive at our UK warehouse from our USA warehouse in 2 weeks’ intervals.
Please note that the exact time you receive your item depends on your preferred shipping option.
Items will be available for shipment 2 weeks from the batch date.
Please reference the estimated arrival date of the current batch below.
My cart has “back-order” & “stock” items?
- If your order has both “back-order” and “in-stock” items, please note that your shipping date will be based on your “back-order” availability and not your “in-stock” item.
- We will reserve your “in-stock” item so it will be shipped together with your “back-order” item once it arrives…
- If you wish to receive the “in stock” item sooner, then make sure before checking out that your cart contains only your “back-order” item. You can then place a separate order with only “in-stock” item/ items that can be shipped immediately!









































