ONYC HAIR UK SHIPPING DETAILS
All you need to know about our shipping terms
ONYC HAIR SHIPPING OPTIONS
FREE SHIPPING
FREE shipping on U.K. orders over £300 - No codes and no coupons – enjoy Fast and Free Shipping.
FREE shipping on orders over £350 to EU Countries - No codes and no coupons –enjoy Fast and Free Shipping.
Buy all of your ONYC® hair goods. Select your preferred shipping option at checkout and we’ll deliver your products directly to your door in just 1-5 business days. Please ensure to review the full details below prior to your purchase.
SHIPPING TIME
Please allocate at least 24 hours of processing time to ALL orders.
• ONYCHair.UK Shipping Options vary depending on your chosen option. Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Orders received after 2 pm GMT weekdays are considered as next business day order. Orders received after 2 pm on a Friday and weekend are considered the following Monday's order so 24 hours order processing will apply from Monday.
•Below are the ONYC Hair UK Shipping Options available for your ONYCHair.uk package. Please select the option that best suits your delivery needs during "Checkout" Before completing your order, you will be provided the estimated transit and order processing time. Your order will arrive within 1-10 business days from the date it is shipped. The actual price and duration depend on your location, which will be determined upon checkout.
1) FREE ROYAL MAIL DELIVERY: (FREE WITH £350 + ORDER)
UK Residence: our order will arrive within 1-2 business days from the date it is shipped. The actual delivery date will depend on your location.
International: our order will arrive within 3-5 business days from the date it is shipped. The actual delivery date will depend on your location and customs.
2) ROYAL MAIL 2 BUSINESS DAYS DELIVERY: £10 – £15 GBP
Your order will arrive within 1-2 business days from the date it is shipped. The actual price and duration depend on your location, the exact shipping rate and time-frame will be determined upon checkout.
3) ROYAL MAIL NEXT DAY (OVERNIGHT) DELIVERY: £20 – £25 GBP
ROYAL MAIL NEXT DAY (OVERNIGHT) DELIVERY: £20 – £25 GBP
4) LOCAL PICKUP – (ORDER ONLINE AND PICK UP FROM OUR REPRESENTATIVE IN BROCKLEY, LONDON!
Pickup is only available for confirmed and paid orders. To avoid delay, make sure your shipping address is the same as your billing even though you are requesting a pick-up order.
Local Pickup Days/ Time:
Monday – Friday: (excluding public holidays) 6:30 -8:30 pm GMT
Saturday: 12 to 4 pm GMT
Sunday: 4 to 6 pm GMT
INTERNATIONAL SHIPPING OPTIONS
For International ONYC Hair UK Shipping Options, your shipping rate is based on the method chosen below.
1)ROYAL MAIL INTERNATIONAL: £30 – £35 GBP
Your order will arrive within 3-5 business days from the date it is shipped.
SHIPPING RULES AND RESTRICTIONS
•Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the UK.
• We require 24 hours to process your order and have it ready for shipment. How soon you receive your order depends on the shipment option selected.
• Please note we are not liable for any delay with the shipping company. The shipment warranty is limited to order processing time only. We will strongly advise you to order in advance to avoid any delay.
• If your order is shipping to an address that is different than your credit card billing address, additional verification steps will be required and your order may be delayed or canceled.
• Depending on the declared value of your order, some shipments may require a signature upon delivery to ensure that your package is delivered successfully.
• We're sorry; we will only ship to UK destinations for all Credit Card transactions. Orders outside of the UK should pay via Bank Wire transfer, Cash App, or Western Union. We apologize for any inconvenience.
• NOTE INTERNATIONAL ORDERS: We will not be responsible for any customs or broker fees/delays associated with your order. Please contact your countries tax department for more information on these fees and additional transit time.
SHIPPING CREDIT CARD ORDERS
• Credit card payment Shipping Options are to UK Customers ONLY. Other International billing addresses must pay with Western Union, Bank Wire transfer, or Cash App. Please note, orders paid for with a UK credit card would only be shipped to the billing address.
• To avoid this, choose your billing address as your shipping address upon checkout.
RESHIPPING / UNCLAIMED ORDERS
• Please note that it is 100% your responsibility to track your order!
• We do our best as a company to ship your order in a timely manner including providing you a tracking number.
• Please track your package once shipped to know transit time. To know the status of your order, please log in to your account view Order History. From there you can easily see your order status. You can easily track your order by clicking on the tracking number.
• Ensure to open the actual order in question to view the tracking number or other important notes associated with that order.
• If your order is refused, unclaimed, and returned to us, there is an additional shipping fee plus a 15% Restocking Fee. Ensure that you input the correct address; make sure to review your shipping address to avoid having an undeliverable address.
• Your balance will be issued as a store credit. Note that the Original Shipping fee is non-refundable for any unclaimed items. If your item is shipped as a Free Shipping, ONYC will deduct the original shipping fee.
SHIPMENTS TO COUNTRIES OTHER THAN THE UK OR EU
• ONYCHair.uk can only process orders going to UK and EU destinations. If you are from the USA or other countries, please order from our USA Site.
Shipping FAQ
SHIPPING INTERNATIONAL ORDERS
• We ship worldwide! Please contact us if you are having a problem completing your orders!
• Please note that we only accept Western Union or Bank Transfer for all international orders except EU Countries.
• NOTE EU customers: We can ONLY ship to your billing address if payment is via credit card.
• We cannot depreciate the value of the content of your package. Also, all orders are insured so we must provide the total amount of your package.
• You are liable and solely responsible for taking care of your customs duty. We will not be responsible for any customs or broker fees/delays associated with your order. Please contact your countries tax department for more information on these fees and additional transit time.
• If your billing and/ or shipping address is an address other than the UK or EU Countries, we ONLY accept Wire Transfer, Cash App, or Western Union for ALL orders. Just check out via Wire Transfer or western union.
• There is No destination restriction in shipping confirmed orders placed by using Western Union or Wire transfer as your form of payment.
Yes, we do ship once an order is confirmed. All orders are processed the next business day upon confirmation of cleared payment. Orders are then shipped according to your shipping preference. We will contact you and give you the estimated ship date if your order is out of stock. CLICK HERE to view our detailed Shipping policy.
Please CLICK HERE to view our detailed Return and Exchange Policy. Ensure to CLICK HERE and read our Terms and condition as well.