Contact Form
  1. Thank you for visiting ONYC® HAIR.

    We have a lot of information on our site to better serve you. Make sure to visit our informative Customer Service Center as most answers to your questions can be found there.

  2. How can we help you?(*)
    Please select a reason first
  3. Our website displays our updated inventory. For detail information pertaining a particular product including its availability, please visit the “detail” tab on the product page.


    • You must register and login to shop with us.  
    • To enable you add item to cart, ensure to select the right variables on product page for items with multiple options.


    For additional information that is not available on our website, please use comment box.

  4. To know the status of your order, please login to your account view Order History

  5. Please click here to review our Payment Options

  6. Most confirmed orders are shipped within 24 to 48hrs. Estimated time of arrival will be indicated once you select the shipping option.

    Please click here to view shipping options, cost and transit time.

  7. We ship within Accra Ghana, Cotonou Benin Republic, and Lome Togo. Please click here for all related information about International orders

  8. Our site is most compatible with Mozilla Firefox browser. Ensure that your billing address is correct to avoid error message. Please use comment box to include any issue you are having after rectifying the above.
  9. You can do a mild adjustment to your order if the status is "pending" or "confirmed" Once it changes to "in progress" you cannot amend your order. You can easily find the status of your order by logging into your account on our site.

  10. Requests for exchange must be made within 5 business days of receipt of product(s). Exchanges must be pre–authorized by with an RMA (Return Merchandise Authorization) Number. Without an RMA, the item(s) will incur a 50% unauthorized product fee.

    Please click here to review our Return/Exchange policy

    Please click here to request "RMA" number

  11. Ensure to subscribe to our mailing list, like us on Facebook and follow us on Twitter and Instagram to ensure receiving any promotional code available. If you are having any trouble making use of any promotional code, Please use comment box and ensure to input your discount code and your user ID.

  12. For any PR and Media related information, please input on comment box.
  13. We always welcome your feedback, please use comment box to submit your comment.
  14. Please click here to locate an International Distributor. For partnership interest, please email ""

  15. You are required to register an account first to enable you shop For any login and/ or registration enquiry, please add in comment box.

    NOTE: Previous customer from our old site. You will need to re-register on the new site to enable you shop, we apologize for the inconvenience.

  16. Our Reward Point program is our simple way of saying "THANK YOU!" Please click here for details about our reward program. For any additional reward point’s enquiry, please add in comment box.

  17.® E-Gift certificate is an Electronic Gift voucher sent to your email in minutes after purchase. Please click here for details about our E-Gift certificate. For any additional E-Gift Certificate enquiry, please add in comment box.

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