Hair Extension Care and Maintenance Questions and Answers
Hair Extension Care/ Maintenance FAQs
Hair Weave Care and Maintenance FAQ
Is this your first time trying Kinky Curly Hair? If so, please try our 3B-3C in manageable lengths instead!
DO NOT BUY THIS HAIR AND EXPECT TO TAME IT! The Tight Kinky 3C-4A has a tighter curl with a coarse texture.
A lower luster with coarse texture equates to a higher tendency to look frizzier and bushier…
Looking frizzy is the very best characteristic of this hair. It will not be Tight Kinky without the frizzy.
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Pickup from our agent in Brockley, London – FREE
1. Please ONLY arrive for pickup when your order status says “Ready for Pickup” You can always find the status of your order by visiting your Order History Page.
2. You will also receive an email from us once your order status changes to “Ready for Pickup”
3. This is usually within 24 hrs of “confirmed payment” for the “In-stock” item. For the “Back-Order” or “Custom-Order” items, you will also receive an email when your order is back in stock and ready for a pickup.
4. If your order is via a credit card, we will require the original credit card used and photo ID to reconfirm your identity for security purposes. Please note to come with these 2 documents.
The pickup location is within Brockley, London. We will email you the full address location once your order is confirmed and ready for Pickup!
Local Pickup Days/ Time:
Monday – Friday: (excluding holidays) 6:30 -8:30 pm GMT)
Saturday: 12 to 4 pm GMT
Sunday: 4 to 6 pm GMT Monday
ONYC® Hair cannot consider photographs submitted on behalf of another person. Photographs are selected for publication at the sole discretion of the ONYC® Hair team. There will be no payment for publication.
ONYC® Hair may cut, edit, crop or arrange your photograph(s) or graphic as we think fit to appear on the ONYC® Hair websites and company blog, and we may remove your photograph(s) or graphics at any time. Your public name will be published alongside your photograph(s) or graphic, but we may modify any comments which you submit along with your photograph(s) or graphic before publishing.
IMPORTANT: You retain ownership of the copyright of your photograph as its author and you are free to republish it wherever you wish and in whatever medium you want.
By submitting your photograph for “Customer Rave” consideration, you represent and warrant that:
• You own the rights to any and all submitted photos and confirm that none of the submitted photos contain any third- party materials and/or content that you do not have permission to use.
• You further warrant and represent that your photograph is not obscene, defamatory, or in breach of any applicable legislation or regulations.
• You: a) give ONYC® Hair permission to publish your photos on the ONYC® Hair websites and company blog; b) Grant ONYC® Hair a non-exclusive, royalty-free, worldwide license to republish your photos; c) Give ONYC® Hair permission to use your public name, town or city.
To ensure uniformity we ask that all photos meet our Customer Rave guidelines before being submitted.
We ask that you adhere to below guidelines please:
•Large clear size preferred (1MB +)
•No selfie unless it is as an additional image. It will be great to have a friend/ family to capture the image, so they can capture your side and back view.
•Only submit photos with clear, non-busy backgrounds. The hair must be the focus.
•Send a minimum of a forward-facing and side profile photo.
•Minimum of two portrait size photos required.
•Only submit clear, non-blurry photos.
•We prefer photos with just you, if it is a group picture, each individual must be wearing our product.
For an example of photos acceptable for Customer Rave, Click Here to see any of our featured customers
If there are any questions about the Questionnaire or submitting your Customer Rave, please do not hesitate to contact us.
Custom-order items are not available for immediate shipment. Items will be available within 6 to 12 weeks from your order confirmation date.
Please order an in-stock item if you do not wish to wait! The custom-order item is non-refundable. It is also non-exchangeable unless the wrong item is received.
Make sure to review full product detail including the FAQ if available. This is to make sure the item you are ordering is the right item for you!
Discount codes are not redeemable on Custom Order.
I understand and I still want it.
Updated: December 15, 2020
We do our best to create this policy in a typical human voice for better understanding. However, if you still have more questions regarding anything in this policy, then feel free to contact us.
We Prioritize Your Security
Your security and protection is our top priority. We implement many important security measures that are used to maintain the safety of your personal information when entering, submitting, and accessing your personal information. Our website utilizes SSL, which further protects personal data.
We don’t transfer, sell, or trade user information to other parties. However, this doesn’t include third parties we trust to assist us in website operation, conducting our business, and improving our services for you. We make sure that the parties we use agree to keep such information used confidential.
Also, we might release information when deemed appropriate to comply with law and enforcement, to enforce our website policies, as well as to protect our and others’ rights, safety, and property.
Furthermore, non-personal visitor information might be provided to other third parties, which will be used for advertising or marketing purposes.
The Information Collected
We collect the personal information you willingly give us, or information we request when using and interacting with our services. For instance, when you order or register on our website, we ask you to enter importable details about you, like your:
• Unique username
• Email address
• Phone number
• Billing and shipping address
• Birthdate (optional)
• Credit Card Company (Note that we DON’T have access to full credit card details unless required to fill up verification, which is not required when shipping your order to your billing address)
Besides this, you will also share with us any information sent through our website and services, like reviews, comments votes, videos, and photos.
Furthermore, when you contact our Support team and communicate with our company, we collect the information you volunteer to give and is asked of us.
Information Chosen to Share Via Social Login
Besides registering your account via email, we also offer social media login through Facebook, Twitter, Instagram, Linked In, or Google, which is to make your transaction experiences seamless and easier.
Your agreement, and access to your information, occurs when you accept or allow your social media account to register our website for you, or when connecting it to ONYCHair.uk
The information our website may access, collect and store may include the following (only as allowed by you, your social media API, and your account’s privacy settings):
• Your name
• Profile photo
• Email address
• Other information made publicly available by you on your connected social media account
Your Information Collected by Cookies
Cookies are small files that websites and service providers transfer to your device’s hard drive through the Web browser you use (only if you permit). This would enable the said website or service provider’s system to recognize your browser, capturing and remembering information.
But if you prefer not to allow websites to use your cookies and information, you are able to remove or reject such through your browser settings or from your device. But do take note that when you remove or reject cookies, it can affect both the availability and function of our website services.
We might also contract with third-party service providers, who assist us to understand our visitors better. These service providers aren’t allowed to use any information collected on our behalf, only except when helping us in conducting and improving our business to better serve you.
How We Use Your Information
Again, your data security is important to us. We make sure that our company and website does NOT use your personal information for any illegal matters. Information collected from you will only be used for:
Your personal information, whether private or public, won’t be exchanged, transferred, or given to other companies for whatever reason without consent other than for the sole purpose to deliver your purchased service or product.
The email address you have given for processing your order will only be used for us to send you updates and information regarding your order. We may also send promotional emails, surveys, and content. If you choose to unsubscribe from such emails, you are able to do so by clicking the unsubscribe link at the bottom of the mailing list, or by emailing us at firstname.lastname@example.org using the subject, “unsubscribe.”
Third Parties Due to Legal Purposes
We might share information about you if we believe that doing such is required for:
• Complying with valid legal processes, laws, rules, regulations, or by government request.
• Investigating, remedying, or enforcing any violations of our Terms of Service.
• Protecting the property safety, and rights of us and our users.
• Detecting and resolving fraud or other security concerns.
Other times, we show you additional notice, like adding statements on our website and providing you with notifications through the app.
1) We honor exchange but we do not issue Refunds. We will gladly offer you a Store Credit to use for future purchases. Store credit doesn’t expire, and you can use it on all items including discounted and clearance items!
2) Please note that you can still return the hair for an exchange within 7 days of receiving it. (Items must be in original condition without missing packages like the pouch or boxes) Our products come with our monogram gold sticker and/ or tags to maintain the integrity and quality of our hair, once this label is tampered with/ removed, it is 100% void for any exchange. Please do not tamper with the product if you have concerns or reservations as we cannot restock a tampered item back.
3) Requests for exchange must be made within 7 days of receipt of product(s). Exchanges must be pre-authorized by onychair.uk with an RMA (Return Merchandise Authorization) Number. Without an RMA, the item is void for return.
4) NO RESTOCKING FEE: Shop with confidence! We understand we are an online business so we honor exchange with no restocking fee. (Restocking fee only applies if the item is received with missing packages like the pouch or boxes) Please make sure to review your item before removing the tags and disposing of the packages.
1) Please allocate at least 24 hours of processing time to ALL orders.
2) Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the UK.
3) How soon you receive your order depends on the shipment option selected.
4) Same-day processing is only applicable to “confirmed order” This is an “in-stock” orders received before 2 pm GMT during Monday-Friday excluding public holidays. Confirmed orders are usually paid with credit card payment where the shipping address is the same address as the billing address.
5) Please note we are not liable for any delay with the shipping company. The shipment warranty is limited to order processing time only. We will strongly advise you to order in advance to avoid any delay.
6) If you are paying with a “credit card” and your order is shipping to an address that is different than your credit card billing address, it will be canceled.
7) we’re sorry; we will only ship to the UK billing address for all Credit Card transactions. Orders outside of the UK should pay via Bank Wire transfer, Cash App, or Western Union.
8) NOTE: Depending on the declared value of your order, some shipments may require a signature upon delivery to ensure that your package is delivered successfully. We cannot waive this.
9) Paid Shipping Fee: The original shipping and Insurance fees are non-applicable towards the store credit for returned or unclaimed items. Please keep this in mind when selecting the more expensive shipping options like “Next Day”
10) Free Shipping Charge: The original shipping and Insurance fees are non-applicable towards the store credit for returned or unclaimed items. The shipping fee will be deducted if you wish to return all items or keep some items less than £300 (for the UK) or items less than £350 (for the EU) value.
1) We will not be responsible for any customs or broker fees/delays associated with your order. Please contact your countries tax department for more information on these fees and additional transit time.
2) We cannot depreciate the value of the content of your package. Also, all orders are insured so we must provide the total amount of your package.
3) Please view our International Shipping Policy.
1) Note that it is 100% your responsibility to track your order! We do our best as a company to ship your order in a timely manner including providing you a tracking number.
3) Please track your package once shipped to know the transit time. To know the status of your order, please log in to your account view Order History. From there you can easily see your order status. You can easily track your order by clicking on the tracking number.
4) Note to open the actual order in question to view the tracking number or other important notes associated with that order.
5) If your order is unclaimed and returned to us, there is an additional shipping fee plus a 15% Restocking Fee. Ensure that you input the correct address; make sure to review your shipping address to avoid having an undeliverable address.
We add insurance to all items! This ensures if your package is lost, damaged, or stolen a claim can be filed. If your item is lost or damaged, CONTACT US IMMEDIATELY and we will file the insurance claim for you. We will help you investigate the problem and contact you if any further documents are required.
1) Replacements will ONLY be shipped pending a thorough investigation. Replacements are only valid on orders that are confirmed to be lost or damaged. This process can vary between seven (7) days or up to one (1) month depending on the shipping carrier of your item. You will need to place another order. if you cannot wait that long. We will reship you the original transaction once we receive the reimbursement from the insurance company or receive the missing shipment back.
2) Claims for the Damage item must be submitted within 24 to 48 hours of receiving your package. We must receive supporting evidence like proof of damaged item (clear picture) before we can file a claim. Most of our shipments require a signature, If the shipping package is damaged, we will recommend refusing the package.
3) Claims for a lost package are eligible for submission depending on the carrier.
Please Note the Claim eligibility base on the carrier:
ROYAL MAIL – 7 to 14 days after the shipment date, once the package has been confirmed as delivered or lost.
4) We strongly advise you to keep Damaged items in the exact condition you received them.
Custom-order items are not available for immediate shipment.
Items will be available within 6 to 12 weeks from your order confirmation date.
Please order an “in-stock” or “back-order” item if you do not wish to wait! The custom-order item is non-refundable. It is also non-exchangeable unless the wrong item is received. It is great for those that want a particular length/ or color we do not stock.
Discount codes are not redeemable on Custom Order.
1. If you are using more than one coupon, please make sure to enter the coupon with the highest amount first! This way you can maximize your savings!
2. Note Regarding Stylist Partner Coupon:
• If you are using the “Partner Code” provided to you by your stylist. Make sure to enter this coupon as the last coupon.
• Using your Stylist Code will automatically enroll you into our Quarterly Giveaway! Ask your Stylist to Sign Up for our Stylist Partner program. Once approved, your stylist can share his/her code with you.
• There is No discount associated with the Stylist Code but it automatically enrolls you into our Automatic Giveaways!
Current Batch – #B120121, Cut Off Date: Dec 1st, 2021
LOGIN WITH A SOCIAL NETWORK
You must log in to shop at ONYC® UK. Log in to an existing account using your username or email account. You can also login via social media by clicking on any of the social icons above. You will be automatically logged in if using social profiles.
LOGIN WITH A SOCIAL NETWORK
You must log in to shop at ONYC® UK. Log in to an existing account using your username or email account below. You can also login via social media by clicking on any of the social icons above. You will be automatically logged in if using social profiles.
LOGIN WITH EMAIL OR USERNAME